Product updates

Pricing Experiments

This sprint we spent time experimenting with a new pricing model! It’s important to us that the value Stable provides accurately maps to its cost and these experiments are our attempt at creating more alignment.

Webhooks (beta)

We recently launched Stable Webhooks (beta) which programmatically inform you of important events related to your mail like when it is received, scanned, or deposited.

This month, we began publishing new event types in response to certain mail reception and document scanning actions.

Customer Experience Internal Tools

This sprint we spent time improving tools that our Customer Experience team uses to resolve support and operations queries. We strive to provide a first-class customer experience and work like this ensure we can continue to improve for you!

Bug fixes and Improvements

We also spent this sprint fixing a number of bugs and upgrading certain workflows within the Dashboard. For example, you may notice small updates in the mail forwarding workflow.

ID Verification

. This sprint we launched a new workflow for onboarding which streamlines the ID verification process significantly. You can checkout this feature by adding another address to your account!

Webhooks (beta)

This sprint we launched a Stable Webhooks service in Beta, which can be integrated with services like Zapier. Stable Webhooks programmatically inform you of important events related to your mail like when it is received, scanned, or deposited. Every webhook is delivered with the same data that is accessible in the Dashboard like ID, who it was sent to, when it was received, and more.

Performance Improvements

This Sprint we continued to improve Dashboard performance and were able to make further gains — the Dashboard is now loading significantly faster (p95 < 1s).

Shipping Labels

This sprint we launched printed Shipping Labels. You can physically forward mail you receive at your Stable Address to anywhere in the world — moving forward the Shipping Labels on these items will be printed.

This launch is significant because it allows us to (1) pass better shipping rates on to you and (2) speed up processing times for mail forwards!

Launching in Delaware

This month our operations team has been hard at work preparing for the launch of our new Stable address in Delaware. Today, we officially launched this address in Dover, Delaware. If you’re interested in learning more, or getting a Stable address set up in Delaware you can respond to this email directly!