HIPAA-compliant virtual mailbox

HIPAA compliance starts with secure mail management

Stable helps healthcare providers and other covered entities manage sensitive mail digitally, with instant remote access and encrypted storage — without risking HIPAA violations.

Trusted by thousands of modern companies

Why HIPAA compliance matters for mail

Healthcare businesses must protect patient health information, even when it arrives by mail. Lab results, insurance forms, and patient medical records, must be stored, handled, and accessed correctly to avoid fines.

Secure virtual mailboxes for protected health information (PHI)

Stable’s virtual mail service meets HIPAA standards for privacy and access control. We digitize, encrypt, and store all incoming mail to safeguard PHI and eliminate mailroom and handling risk.

Establish a HIPAA-compliant business address

No need to worry about receiving mail at your home or business address. We offer permanent business addresses nationwide that you can use, or have mail forwarded to one of our secure, in-house processing centers. Each center is professionally managed and equipped with top-tier security, giving you a safe, reliable way to receive mail and access it digitally in real time so you can take action instantly.

Ensure compliance with encrypted, audit-ready mail handling

Stable uses industry-leadig encryption and access controls that meet enterprise, SOC2 Type II, and HIPAA compliance standards and keep you prepared for compliance audits. Sensitive communications and customer data stay protected, reducing liability and risk.

How it works

How Stable supports HIPAA compliance

1
Secure mail scanning & categorization

Mail is scanned in a secure, HIPAA-compliant facility, encrypted, categorized, and accessible online.

2
Compliant PHI storage

Mail is stored securely on HIPAA-compliant servers, with backup, retention, and privacy controls.

3
Customizable access policies

Ensure the right level of access without compromising PII or your compliance protocols.

4
Automatic audit trail


Simplify the audit process with a fully traceable, automatic action log.

FEATURES

Centralized, compliant mail access for healthcare teams

Built with security and privacy in mind

Consistent address

Use one professional address for payers, labs, and business partners.

Built for collaboration

Assign mail to individuals or teams to streamline mail-related workflows.

Secure check deposits

Instantly deposit checks securely and remotely for quicker cash flow.

Centralized mail access

Telehealth providers, medical billers, and health startups can access mail from anywhere.

Role-based access

Control access to sensitive documents based on job function.

Searchable digital archive

Full visibility + intelligent search for audits and compliance.

Stable helps me manage thousands of pieces of mail - the team has been great at taking on our custom needs.”
Mali MacConnell
Office Manager, Andros
The last thing you want to worry about is physical mail. Stable takes that completely off your plate. We couldn't live without it.”
Barry McCardel
CEO, Hex Technologies
Stable has helped us reduce the constant back and forth between departments over mail. They feel like a partner rather than a vendor.”
Jaiden Williams
HR, Verbit

Frequently asked questions

Don't see your question answered? Email us instead.

What makes a virtual mailbox HIPAA-compliant?

To be HIPAA compliant, a virtual mail provider must follow industry requirements around data security, including end-to-end encryption, physical access safeguards, and controlled access to PHI. Additionally, the provider should be willing to sign a Business Associate Agreement (BAA), which Stable does on request for healthcare clients.

Can Stable handle PHI like patient records or lab results?

Yes! As a HIPAA-compliant provider able to sign a BAA, Stable is qualified to reliably handle patient records, lab results, and other PHI and ePHI.

Who can benefit from HIPAA-compliant virtual mailboxes?

Any business that needs to meet HIPAA compliance requirements. These include healthcare organizations, telehealth providers, medical billing companies, healthcare software and services startups, and more.

If I work remotely, do I still have to be HIPAA-compliant?

No. If your business handles U.S.-based PHI, you must comply with HIPAA no matter where that work takes place.

How quickly can I start using Stable?

Businesses can normally start using their virtual address and online dashboard right away. Because physical mail is already in motion, mail forwarding may take a few days to kick in.

Does Stable offer access logs or audit trails?

Yes; all access to mail scans stored with Stable is logged and audit-ready.

Switching to Stable is easy

Save days of time with free assistance from our team as we walk you through compliantly changing your business address to Stable.

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Change of address guidance