PostScan Mail review: Services, pricing, & more!

November 27, 2023
Minh Mai

With the rise of remote work, distributed teams, and the newfound ability of businesses to manage operations without a central location, traditional physical mail delivery services are becoming impractical for many businesses.

A virtual mailbox is a digital mailbox where you can receive and manage your postal mail online from anywhere in the world. You can view your mail from your computer or smartphone, request mail scans, forward packages, and even deposit checks remotely. 

But is PostScan Mail the right virtual mailbox service for you? Let’s look at their services, pricing, and user experience, then compare and contrast PostScan with Stable’s more modern features so you can make the best choice for your needs.

A brief overview of PostScan Mail

PostScan Mail is a virtual mailbox service provider located in Anaheim, California, that offers a digital mailbox with a real mailing address. It allows small business decision-makers, digital nomads, and remote workers to receive and manage their mail remotely, eliminating the need for a physical mailing address.

PostScan Mail offers these core services:

  • Virtual mailbox addresses
  • Virtual business address
  • Mail scanning and forwarding
  • Package forwarding
  • Check deposits
  • Enterprise mailroom services

When you sign up for PostScan Mail, you get a unique mailing address at one of their 600+ locations across the U.S. Any mail or packages sent to this address through USPS, FedEx, UPS, or any other shipping service will be received and processed by the PostScan Mail team and uploaded to your online mailbox. 

You can then choose what to do with each mail item — open and scan, forward, shred, or hold for local pickup. The PostScan Mail mobile app, available for iOS and Android, allows you to access your mailbox on the go and manage your mail anywhere, anytime.

PostScan Mail key features

Virtual mail management is a great option for small businesses who want to eliminate the need for a physical office space and avoid the hassle of traditional P.O. box services. 

Online mail management

As a cloud-based mail service, PostScan Mail provides an online platform for mail management. You can access and manage your mailbox from anywhere, using any device with an internet connection. Plus, you can also set up filters, notifications, and automatic actions for incoming mail to streamline your workflow.

Mail scanning

PostScan Mail's mail scanning feature digitizes your physical mail, so you can see all the shipping details. The PostScan Mail team will open and scan the content of your mail items upon request and upload a high-resolution, searchable PDF to your online mailbox. 

You can then view, download, or forward the scanned document to your desired recipient. 

Mail forwarding

Their mail forwarding service allows you to receive mail and packages at your virtual address and forward them to any physical address of your choice. You can choose to forward your mail on demand, set up automatic forwarding, or even consolidate multiple packages into one shipment to save on shipping costs.

Mail storage

PostScan Mail offers free mail storage for up to 30 days. This means you can go on vacation or business travel without worrying about your mail piling up in your mailbox. You can also choose to extend your storage period or have your mail shredded after a certain period.

Local pickup

If you prefer to pick up your mail in person, PostScan Mail offers a local pickup option at their designated locations. It is a great option if you don't want mail forwarding services or need to retrieve an important package or document in person.

PostScan Mail pricing options

PostScan Mail offers flexible pricing plans to meet the requirements of everyone, from individuals and small businesses to large enterprises. You can choose from the following pricing plans:


At $10 per month, the Starter plan is ideal for individuals and digital nomads who just need a simple, cost-effective virtual mailbox solution. It includes 30 incoming mail scans per month, 30 days of free mail storage, and two recipients. Unfortunately, there is no open and scan option at this price point.


This is the most popular option, suitable for small businesses with moderate mail volume. At $20 per month, it offers 60 mail scans, open and scan for ten items, and three recipients. Additional scans will cost you $2 per envelope for up to 10 pages and $.25 for every additional page.


The Premium plan is PostScan Mail's top-tier plan, designed for high-volume and large businesses. For $30 per month, you get 120 mail scans, open and scan for 20 items, and six recipients. Additional scans follow the same pricing structure as the Standard plan.

All PostScan Mail plans come with the following features:

  • Real U.S. physical street address
  • 24/7 online access to your mail items
  • Unlimited cloud storage
  • Email notifications for new mail and packages
  • Mail consolidation and package forwarding
  • Mobile app for Android and iOS devices
  • Shipment tracking and delivery updates

PostScan Mail offers a 30-day money-back guarantee on all their plans. You get to try their services risk-free and cancel anytime if unsatisfied.

Third-party review ratings for PostScan Mail

When looking at customer reviews, many appreciate the convenience and flexibility of PostScan Mail. However, there have been issues with their customer support. 


PostScan Mail has an overall rating of 3.9 out of 5, based on 12 G2 customer reviews. Users praise their easy-to-use platform and efficient mail management services. However, some users have had terrible customer service experiences. 

"I travel a lot for work. It is super convenient to be able to check my mail from anywhere I am. I also love the fact that I have the option to have my mail shredded! Fantastic way to go green!"

"The service is reliable and quick. I also loved the option to digitally archive images of the items sent for future reference, without creating clutter in the office or a visit to the scanner myself."

“Because our mailbox location is not manned, the mail is sent from NJ to California to be scanned and then uploaded to their website. Mail is delayed by weeks with no way to contact the NJ location of our mailbox. Complaints to the main office don't help. If you've got something like a check, you then have to wait another week or so for it to be mailed to you. Customer service told me that I could not get another credit due to poor service because I had one already. So they can do a terrible job, and there is no recourse but to change companies, which we will be doing shortly.”


On Trustpilot, PostScan Mail has an overall rating of 4.6 out of 5, based on 545 customer reviews. Customers appreciate the convenience, efficiency, and reliability of their services, but some have complained about their online notary services.

"PostScan Mail made it easy to apply and get started. The website is very intuitive and easy to follow. Their team was very responsive to my inquiries and provided the information I needed."

"While traveling for the last two years, we've used this forwarding service. My husband gets his meds through the mail, and we received every package without delay. Mostly, our mail was forwarded to General Delivery in various towns, sometimes at airbnbs where we stayed. The online communication was fantastic and questions were answered promptly. We would definitely recommend this service."

“Good Service BUT their Notary service( is totally frustrating. They MUST Remove for Notarization.”


Sitejabber users have given PostScan Mail 4.79 stars out of 5, based on 3,777 reviews. Users enjoy their reliable services and affordable pricing but complain about customer support.

"Very easy to navigate. Wonderful choices. Interesting and informative in the descriptions. all around great experience."

"The signup process was quick, simple and straight to the point. I was able to find an address in Delaware quickly without stress. I highly recommend them."

“Lost my mail. Forced me to do the run around to see if the post office received it, which they said they never did. Offered no support or explanation as to where the mail went and no proof the letter was ever foreword. Fine until you have a problem, and then ZERO support!”

How does Stable stack up against PostScan Mail?

Stable is a revolutionary, modern virtual mailbox service that provides a secure, simple, and paperless mail management experience. With its user-friendly platform, advanced security features, and world-class customer support, Stable surpasses PostScan Mail in several areas.

Let’s look at what Stable has to offer:

  • Powerful software features: Unlike PostScan Mail, Stable offers advanced features like tags that help you categorize and track your mail, automated forwarding actions, and collaboration tools to manage your virtual mailbox with others. Stable's API access also helps you build powerful integrations with your existing systems.
  • Unlimited recipients: Stable offers unlimited recipients for all plans, whereas PostScan Mail has a limit of up to six recipients, even on their top-tier plan. This makes Stable a better choice for businesses with multiple team members or departments.
  • Top-notch security: Stable ensures the safety of your sensitive mail items with end-to-end encryption, secure data storage, and advanced authentication protocols. Stable is SOC 2 & HIPAA compliant, providing the highest level of security and privacy for your mail.
  • Transparent pricing: Stable's pricing is simple and transparent, with no hidden fees or additional charges. You pay for what you use and can easily upgrade or downgrade your plan according to your needs. There is also an Enterprise plan for large businesses with custom needs.

Overall, Stable offers a more modern, secure, and user-friendly experience compared to PostScan Mail. With advanced features, advanced security, and additional services like an online notary, Stable is the smarter choice for all your virtual mailbox needs. Plus, with its competitive pricing and unlimited recipients, Stable offers more value for your money.

Try Stable today

With the rise of remote work and paperless solutions, services like PostScan Mail and Stable have become essential tools for managing physical mail efficiently. 

While PostScan Mail may have been a pioneer in this market, Stable has raised the bar with its advanced features to support small businesses, excellent 24/7 customer service, and commitment to providing the best virtual mailbox experience. 

Why settle for just "good" when you can have the best with Stable? Try Stable today and experience the convenience, security, and efficiency of a modern virtual mailbox service.

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