Customer Success Specialist (Contract, Part-time)

🏠 San Francisco, New York, or Remote

📬 About Stable

Stable makes it simple to headquarter a business from the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 1800+ companies like Ethos Life, Hipcamp, and Indiegogo use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors.

Regulations for US entities were written in the 1800s and have changed little since. The result is a confusing system based on antiquated assumptions about the way businesses operate — requiring physical addresses, demanding wet signatures, and communicating through physical mail.

These rules don't make sense for the way we work today — work takes place in the cloud and businesses are no longer tied to physical proximity or geography.

We’re on a mission to fix the broken system of entity management. Starting with business addresses and mail, we’re abstracting the complex, archaic systems that make company-building painful and turning them into delightful experiences — so that modern businesses have the tools they need to move forward faster.

We're backed by leading Silicon Valley investors like Y Combinator, Craft Ventures, Shakti, Hustle Fund, and founders from companies like Lattice, Apartment List, and FlexJobs.

Our business is at an inflection point. We’re growing quickly with a product people love (NPS 75+) and we’ve proven we can service companies of all stages and industries — from early-stage startups to mid-market companies in industries like technology, logistics, and property management.

This is an opportunity to join an early-stage startup as one of the first employees and have work that directly impacts the future of how companies are built.


As a Customer Support Specialist (contract), you will help to champion customer delight. Providing an amazing customer experience is one of our core strategies for growth and differentiation, and we want our customers to continue to love Stable and to drive positive referrals. 

This is a perfect role for someone looking to get into CX and the startup world.

You will be our second support hire and you will lead support for our self-serve customers. Through this role, you will get to work directly with our customers — CEOs, founders, and operations managers of fast-growing companies all around the world. A few of your responsibilities include:

  • Delight customers — Play a pivotal role in managing customer relationships through email correspondence and ticket resolution 
  • Influence product  — Work with engineering, product, and design to communicate and implement customer and operational needs 
  • Define our customer experience process  — Update playbooks and manage internal tools to resolve questions faster and save our team time 

This position is great for someone who is invigorated about working in a fast-paced environment and is willing to problem-solve quickly. We are looking for someone who is adaptive and excited to learn at an early-stage startup.

😀 Who you are

  • Driven by impact: You consistently see the possibility in what could be. The idea that you can make the future better than the present is exciting — and you want to be surrounded by others that share this ambition.
  • Learn by doing: You are motivated by results, and naturally understand which problems are most important to solve first. When challenges arise, you believe the best way to solve them is by tackling them head on.
  • Form deep relationships: You can easily put yourself in others’ shoes and enjoy understanding varying perspectives. You’ve found a result of this tendency are relationships you care about deeply.

✅ What You'll Do

  • Support our customers through friendly email correspondence 
  • Provide quality support when necessary through chat and video
  • Update internal processes to improve our support turnaround time
  • Provide feedback through design, product, and engineering to improve the customer experience

✨ Requirements

  • Strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers
  • Comfortable solving new ambiguous, complex problems that we may not have encountered before — we are a fast-moving company and we iterate quickly
  • Excited to work in a early-stage startup environment and comfortable making decisions on the fly
  • Energized by helping others
  • Bonus points if you have experience in a customer-facing role at a B2B company

🎁 What we offer

  • Flexible hours (20 - 30 per week) and competitive hourly based compensation
  • Work from anywhere within US time zones (GMT-5 to GMT-10) 💻
  • Opportunities to grow into a full time role

📨 Interested in applying?

Send us an email at with your resume, LinkedIn, and why you're excited about this role. We look forward to hearing from you!