Customer Experience Lead

at Stable (View all jobs)

πŸ“¬ About Stable

Stable makes it simple to headquarter a business on the internet. Companies like Robinhood, Lugg, and Hipcamp use Stable to maintain their business address, digitize their mailbox, and manage their company from anywhere. To date, over 1000 business addresses and mailboxes have been created with Stable.

The growth we’ve seen has been fueled by a change in the world β€” no longer is a business tied to physical proximity or geography.Β 

Whether it's to incorporate, open a bank account, sign a contract, or another imperative business task, institutions make antiquated assumptions about the way businesses now operate β€” requiring physical addresses, demanding wet signatures, communicating through only physical mail.

For modern companies, especially those that have gone virtual, this is a painful experience that doesn't make sense for the new way of work β€” our mission is to fix this.

Starting with business addresses and mail, we take the complex, archaic systems that make company-building painful and turn them into delightful experiences β€” so that modern businesses have the tools they need to move forward faster.

We're backed by leading Silicon Valley investors like Y Combinator, Shakti, Hustle Fund, Remote First Capital and founders from companies like Lattice, Apartment List, and FlexJobs.

This is an opportunity to join an early-stage startup as one of the first employees and have work that directly impacts the future of how companies are built.

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πŸ‘©β€πŸ’»πŸ‘¨β€πŸ’» Role

As a Customer Experience Lead, you will spearhead initiatives to champion customer delight. Providing an amazing customer experience is one of our core strategies for growth and differentiation, and we want our customers to continue to love Stable and to drive positive referrals.Β 

You will be our first Customer Experience hire and have the opportunity to build scalable systems to manage and measure customer happiness, which includes updating our ticketing process and internal tools. Through this role, you will get to work directly with our customers β€” CEOs, founders, and operations managers of fast-growing companies all around the world. A few of your responsibilities include:

This position is great for someone who is invigorated about wearing many hats in a fast-paced environment and is willing to help out with sales, marketing, and operational initiatives as needed. We are looking for someone who is adaptive and excited to learn at an early-stage startup.

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πŸ˜€ Who you are

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βœ… What You'll Do

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✨ Requirements

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🎁 What we offer

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πŸ“¨ Interested in applying?

Send us an email at careers@usestable.com with your resume and LinkedIn. We look forward to hearing from you!

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